Good deal on shoes just wish there was a bigger variety of shoes to chose from.
The manager at this location is very unprofessional. I recently purchased two pairs of shoes and upon leaving the store, I realized that I didn't receive the promotional bogo deal. So, I returned to the cashier who apologized and stated that she would return the shoes and manually do the promotion. She explained that the shoes are showing up in the register as clearance but not on the shelves. She called for the manager to override and he stated no b/c the shoes are clearance. She explained and he assist that they would not override, nevermind that she just previously done the same for another customer. I then asked for my money back and asked for corporates number, he insist he couldn't give me corporates number. Well I then called the 800# on the back of their rewards card and customer service game me corporates#. I call corporate left a voicemail and have yet to receive a call. The manager is rude and unprofessional and I can only assume corporate can careless, which means they approve and condone customer abuse
They always have the best deals and around Christmas is the best time to shop
I went to Shoe Carnival Saturday 3-18-17, in Texarkana TX, it was relatively busy. No problem, as I usually go get my shoes, try them on, and check out with very little assistance. The first box in my size & shoe I wanted was empty. I just thought someone probably stole them. The second box I picked out only had one shoe, so I checked the display...different size. The third box I picked out, also had only one shoe (Not display). I asked the guy at the cash register to help me, and he said, "I know where it is". The next 3 boxes I picked out only had ...yes, ONE SHOE...The guy comes back and says, "Well, I THOUGHT I knew where it was." So I ask him, "what's the deal with only one shoe in the boxes?" as I hand him the next box I want to try on (with only one shoe). (I guess they've been walking out the door or something.) He calls someone on his radio, and tells me somebody will get it for me, and goes back to the front desk....(He was very nice & tried to help, but was needed to check people out .) I was in there for over 45 minutes, and still didn't even have a pair of shoes to try on!!!! I understand you have a problem with theft, but if you are going to make people use a sales associate to try on EVERY pair of shoes, then YOU NEED MORE SALES PEOPLE... maybe one dedicated to the shoe section being stolen (Nike). I can't remember ever buying shoes anywhere else, and I hope this was an isolated incident.
The service here is always good. The shoes have always stood up to my son's test
Shoe Carnival is a US Shoe Store based in Texarkana, Arkansas. Shoe Carnival is located at 4244 St Michael Dr, Texarkana, TX 75503, USA.
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