Customer service good
It feels more like a used Honda experience. For this reason, I rate my experience here at one star.
The woman who has been "helping" me has been unprofessional from the beginning. From greeting, to asking me which packages included what on the cars, which is her job to know, to referring to me by different names, even in an email response. My name is in my email and my email address. The beginning of her words are capitalized in her email. She told me several times that she has 7 clients and forgets which one is which. This is just not what I would expect from a luxury dealership which stands on a luxury experience.
Additionally, the dealership is requesting a credit application, which is unnecessary because I am not financing through the dealership. This seems completely unethical, like they are trying to sway me into financing through them.
Very bad customer service in the parts department and super slow response when they say they will call you as soon as they can that means a few days later over all I have a bad experience with this guys, if you mean business I don't recommend to work with this people!
Mercedes Benz Of Texarkana is a US Car Dealer based in Texarkana, Arkansas. Mercedes Benz Of Texarkana is located at 4333 Mall Dr, Texarkana, TX 75503, USA.
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