My previous review advised: Service is often at issue here. The food is usually good-- that is, if they get your food to your table as you ordered it. See the following update written Nov. 2017.
In the last 6 visits, 5 were in-person and 1 was a trip to the takeout window. In 5 of these, my orders were repeatedly incorrect. One visit saw what was to be the third plate of corrections delivered. I ordered chicken fried steak, but chicken fried chicken was incorrectly delivered to the table twice after the first: the fried steak arrived so burned, it couldn't be cut with a knife.
I will no longer be dining at the Dixie Diner. This decision comes after a number of recent visits. While I hate to say it, it has gotten too ridiculous to keep eating here.
In an instance like this, my bill shouldn't even register the meal.. but if it does, it should only show you already subtracted the cost of that meal. Particularly because that's the right thing to do, whether or not I was made to wait even longer for a replacement.
Bye, Dixie Diner. You've exhausted my patience, and meanwhile, you've ruined my dinner for the last time. I'll miss the chicken fried steak, but, frankly, it's been so long since you've gotten it right that I've already begun to forget how I used to enjoy it as the best in T-town.
That was the case again last weekend, when my late night craving for chicken fried steak drove me back. That was a real disappointment.
Heaven: chicken fried chicken + mashed potatoes + green beans + fried okra + unsweet iced tea + their awesome homemade scratch rolls with a little butter honey. Always good people taking care of you. I make it a point to be passing through during mealtime when I'm driving between Dallas and Little Rock.
This is the only place I eat in Texarkana. It's a favorite of the geriatric crowd, but I am only 33 and I love it. Food is home cooked and amazing.
When you mess up someone's food, time and again, the thing you need to do first is to sincerely apologize. Not once did staff mention an apology. Rather, they preferred to say that it was not their fault, make excuses and say they knew it should not be how it was.
To the waitress... As I said--even after you'd smarted off--it wasn't your fault that the kitchen smothered gravy over my steak, but what I didn't say was where you could've had a reasonable clue: it certainly was your fault, considering that while you knew exactly what I had ordered, you dared to ever bring that disaster of a meal to the table--especially considering how gravy covering the steak was right in front of you on the tray you toted. (I was far nicer to you than I ever should've been, even if this seems a bit harsh.) All I wanted was my food, properly cooked--NOT BURNED or smothered in brown gravy.
The burned steak arrived smothered in brown gravy, which was supposed to have been served on the side. It arrived after over a half hour's wait, albeit only 6 tables were occupied. There was no shortage of staff; staff were not working, but were talking and playing.
And, with this, I have presented five examples why your business no longer draws daily lunch and dinner crowds that it had once so aptly earned for itself and seemingly so enjoyed serving. What a shame to run that kind of good business into the ground, as is obviously the case now.
Hello, wait staff. The thing you need to do (really, you must do) is to correct the errors with a priority on the fixes, with no others.
If you had a brain for business, it might also be helpful, after you mess up orders, not just to fix them quickly, but to offer your customers a little good will--some suitable "freebie" for use on a future visit (assuming they wish to return). While I wouldn't have accepted, make a better impression with this gesture. The gist of this is simple: I expect to pay for dinner whenever I choose to dine out, but I likewise expect it to arrive as I asked for it when placing my order.
Mediocre service at best and mediocre food. And angry, old white women who apparently are jealous of young, fertile white women. Beware!
And frankly, these ongoing problems are too numerous, too pervasive, too commonplace. If you leave these practices unaddressed, they are going to cost you this business. Never forget to concern yourself with serving and satisfying your customers. Step it up or shut it down.
That your staff, Dixie Diner, messed this meal up for a fifth time in only six visits... Well, that's it. One more priceless insight I will offer: kids ought not be trusted to run a business or its operations, since they aren't invested in their employment in such positions or places of business.
We have always enjoyed this location. Hated to see the other 1 close. Gets really busy on Sundays.
Dixie Diner is a US Restaurant based in Texarkana, Arkansas. Dixie Diner is located at 4115 N Kings Hwy #120, Texarkana, TX 75503, USA.
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