BY FAR the worst Sephora I have ever visited. They seem to be severely understaffed and poorly trained. One time I stood at the register for so long waiting for a cashier to come ring me up that after several minutes and not being able to find anyone to help me, I just had to put the products down and walk out. Another time I tried to return something I purchased from Sephora online and they told me they could not accept the return because it wasn't a product they carry in their particular store even though I had my online receipt. I contacted Sephora customer service and this was untrue. They are supposed to take the return. Most recently, I had another similar experience. I was told I could not return something because it had been over 30 days since I made the purchase. Again, I had the receipt, and again, I contacted customer service to confirm that it is their policy to accept returns made within a 60 day window NOT 30. My purchase was barely older than 30 days...well under 60. So the ONLY two times I tried to return something, I was lied to and sent away. Now I don't know if they were purposely lying because they are trying to get out of doing a return for whatever reason, or if they are really just so untrained that they don't know any better. However, I have a hard time believing that they don't even know their own return policy. Either way, I don't appreciate it. It really looks bad and I have been very inconvenienced by making all of these back and forth trips and customer service calls because they don't want to follow their own return policy. I even made a special trip to Little Rock to return these items because I couldn't stand having to deal with that place anymore. I will not go back. Oh and guess what? Made the returns at a different location without a hitch.
In the past, I have been served by some of the most generous of Beauty Advisors...lately, it seems every time I walk in there, they are too busy or snooty. There is one Advisor that is still there that I will go to every time....but the rest, No. Honestly, I get a better welcome at the new ULTA that has just opened...and there is a better atmosphere there. I still love my local Sephora, and if things get better there, will continue to shop.
Sephora Inside Jcpenney is a US Health facility based in Texarkana, Arkansas. Sephora Inside Jcpenney is located at 2400 Richmond Rd Ste 61, Texarkana, TX 75503, USA.
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